Beta-thujaplicin is an organic compound from the Pacific Red Cedar tree. Studied for decades, it has been proven to have natural antibiotic, antioxidant, anti-inflammatory and other natural skin-revitalizing properties. This powerful yet gentle ingredient has many natural anti-aging applications for the skin, including reducing the look of hyperpigmentation and dark spots through anti-melanogenic effects. Read more about Beta-T.

As skin care concerns can vary considerably from person to person, you may have specific questions pertaining to your situation. We encourage you to reach out to us via phone (1.866.774.8377), email (info@riversol.com), or chat with us online. Riversol Skin Care Advisors are knowledgeable and eager to discuss your unique skin concerns or answer any product questions you may have.

Yes! We offer a 15-day Anti-Aging Sample Kit and Redness Control Sample Kit that you can try to be sure Riversol is right for you.

We have two separate sample kits to chose from based on customer needs:

An Anti-Aging kit for sensitive skin

An Anti-Redness kit for skin prone to flushing and redness.

Each kit includes 3 cleanser sachets, 3 serum sachets, and 3 moisturizer sachets. These are customized to match your skin type and concerns. Each sample kit comes with a bonus of either our Hydrating Antioxidant Mask or Exfoliating Glycolic Peel depending on availability.

Your sample kit is designed to gently introduce Riversol into your daily routine, allowing your skin to adapt to the concentration of ingredients in our products without irritating sensitive skin - a small amount will go a long way!

Days 1-5: Once per day, use the cleanser followed by the moisturizer.

Days 6-10: Introduce the serum into your routine by using it after the cleanser, and before the moisturizer, once per day.

Days 11-15: Use cleanser, serum, and moisturizer once or twice per day.

Riversol products and ingredients are 100% cruelty free.

Yes. All Riversol products are vegan.

We accept all major credit cards as well as PayPal. Unfortunately, we are currently not able to offer debit transactions.

Yes! At Riversol we use the highest level of SSL encryption available to ensure your information is secure when purchasing through our site. We are verified to accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

No. Each purchase you make on our website is a one-time transaction. It is impossible to order through any kind of auto-delivery or subscription service with our company. You will not be charged any additional fees after your transaction is complete. Our products are sold online in the same fashion as any retailer - all transactions are made directly through our secure online store here in Vancouver, Canada and mailed to your address.

No. Every order on our store is a one-time transaction by default. You will not be charged any additional hidden fees after your transaction is complete.

If you desire, you can chose to have our products automatically delivered on a schedule of your choice. Many of our customers find this a convenient way to ensure they stay consistent with their routine, and there are many perks of selecting the auto-replenishment option. However, no order will be automatically replenished without your express consent.

Yes, free Riversol samples come at no charge whatsoever. A Riversol representative will never contact you asking for payment for a free sample. Our sampling program is a chance for new customers to try out products 100% free of charge.

Your sample kit is designed to gently introduce Riversol into your daily routine, allowing your skin to adapt to the concentration of ingredients in our products without irritating sensitive skin - a small amount will go a long way!

Days 1-5: Once per day, use the cleanser followed by the moisturizer.

Days 6-10: Introduce the serum into your routine by using it after the cleanser, and before the moisturizer, once per day.

Days 11-15: Use cleanser, serum, and moisturizer once or twice per day.

We have two separate sample kits to chose from based on customer needs:

An Anti-Aging kit for sensitive skin

An Anti-Redness kit for skin prone to flushing and redness.

Each kit includes 3 cleanser sachets, 3 serum sachets, and 3 moisturizer sachets. These are customized to match your skin type and concerns. Each sample kit comes with a bonus of our Exfoliating Glycolic Peel.

Sample kits can take up to a week to get packaged and processed in our Vancouver facility. After that, they're sent via Canada Post lettermail.

Absolutely not. You are receiving the sample kit you ordered and nothing else. You do not have any further subscriptions or commitments with Riversol. We hope you love your sample products and if you wish to make a purchase, you can order them from our website.

Yes, free Riversol samples come at no charge whatsoever. A Riversol representative will never contact you asking for payment for a free sample. Our sampling program is a chance for new customers to try out products 100% free of charge.

We love connecting with our customers! If you have any questions about your skincare sample kit, other Riversol products or your skin in general, we're available by email info@riversol.com  (Support hours: Monday - Friday, 8 a.m. - 4 p.m. PT).

Your products should ship within 24 hours after placing your order, if your order falls on a weekend, will be shipped on the following Monday.

In Canada, we ship using local couriers, Canada Post, FedEx and UPS. In the United States, we ship with local couriers, USPS and FedEx. Shipping rates will be calculated at checkout.

We offer free shipping on all Canadian orders over CAD$99 and all US orders over USD$99.

Shipping rates vary depending on method of shipment and will be calculated for you at the checkout.

We ship our products world-wide except Russia. Shipping rates are calculated at checkout

In an effort to keep the postage price of our sample kits to a minimum, we do not offer tracking for samples at this time. If your sample does not arrive within 15 business days please reach out to us at info@riversol.com. We will verify your address and send a replacement immediately.

All full products will have a tracking number in your shipping confirmation email and in your order confirmation page when your order has shipped.

Send an email with your order number to info@riversol.com and someone will be provide you with a time estimation immediately. If your order did not arrive for any reason at all (incorrect address, lost in the mail etc.) we will send you a replacement within one business day.

Our company is taking all the precautions to ensure that shipments are being handled in a clean environment.

We want you to be delighted with your Riversol experience. We understand that everyone's skin is different, and our products may not work for everyone. That's why we offer a 60-day money-back guarantee and hassle-free returns on your first full-product order.

If you're not satisfied with your first full-product purchase for any reason, simply return it within 60 days of the delivery date for a full refund.

Please see our full refund policy for more details.

After the refund is approved a credit will automatically be applied to your original method of payment. This can take a few days to process, depending on your method of payment.

If you haven't received a refund yet, first check your bank account again. Then, please do the following:

- Contact your credit card company, it may take some time before your refund is officially posted.

- Next contact your bank. There is often some processing time before a refund is posted.

- If you've done all of this and you still have not received your refund yet, please contact us at info@riversol.com.

Riversol is a Canadian skin care company founded in Vancouver, Canada. We offer a range of skin care solutions formulated and developed by board-certified dermatologist and founder Dr. Jason Rivers. Our products are produced locally and shipped directly from our offices in Vancouver, providing safe skin care solutions for sensitive skin that are enjoyed by our customers world wide.

Dr. Jason Rivers is a North American board-certified dermatologist from Vancouver, Canada. He is the three time recipient of the "Best Doctors in Canada Award" and has published over 130 articles on skin health and dermatology. Using his experience as a clinical professor and a program director of dermatology at the University of British Columbia Faculty of Medicine, as well as over 30 years of experience in clinical dermatology, Dr. Rivers introduced Riversol, a line of products made specifically for sensitive skin, formulated without the use of harsh irritants.

Each Riversol product contains an ingredient rarely used in skincare called Beta-Thujaplicin (also known as Beta-T): a natural antioxidant derived from the Red Cedar tree that safely improves skin clarity and texture. A majority of sensitive skin care products on the market contain ingredients and fillers that can cause unwanted reactions in those with sensitive skin, as many products are filled with dyes, fragrances, sulphates, or formaldehyde; Riversol products are made without the use of known harsh irritants in order to give your skin a healthier, more natural glow. We offer a 15-day Anti-Aging or Redness Control Sample Kit so you can try the product for yourself and make sure that Riversol is right for you.

We definitely know the temptation not to trust a company you recently discovered on the internet. Let us help reassure you in one of the following ways:

- We know that talking to a real person is always helpful, so reach out to us at 1.866.774.8377. You can ask to speak with our friendly customer service representative, Alex - he's a real person in our Vancouver-based customer service department.

- Have a look at our reviews on our homepage and see what real people (like you!) are saying about Riversol. At the time of this update there were 6,000+ reviews from real customers who tried and loved (or didn't love, but wanted to tell us anyway) our products. 6,000 is a few too many for us to write on our own.

- You can also have a look at our facebook page. Our customers love to interact with us there - and we encourage you to reach out to us there as well!

Riversol Rewards is our loyalty and referral program where you earn points by shopping which you can spend on perks such as free Riversol products. Learn more about the program here.

Riversol Rewards is free to join. Simply create an account (or sign in if you already have one).

Rewards can be combined with one order discount code.

You earn points for every dollar you spend on riversol.com. You will also receive bonus points for creating an account on our website and following us on Facebook. 

Your point balance will be accessible on your account page or on the rewards page.

To redeem points, sign in and go to your account page.

No, your points never expire on riversol.com.

Unfortunately, right now you can only collect points on purchases made on riversol.com

When viewing your points you will see a section called Referrals. You can send your friends your personal referral link where they will have immediate access to their reward. Upon their purchase, your reward will be credited to your account. Learn more about our referral program here.

Points are only deducted once your order is confirmed. If you would like to cancel an order, please send us an e-mail or contact us on Live Chat and our customer service team will be able to help you out.