Shipping policy

Shipping Policy

Processing Time

All orders are processed within 2 business days (Monday–Friday, excluding holidays). Once your order ships, you’ll receive a confirmation email with your tracking number.

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Shipping Rates & Delivery Times

We ship worldwide.

 

United States & Canada

• Free Shipping: Orders of $69+ (before taxes) qualify for free standard shipping.
• Under $69: Standard shipping rates are calculated at checkout.
• Estimated delivery: 2–7 business days.

 

International (Outside the U.S. & Canada)

• Standard shipping rates apply and are calculated at checkout based on your location.
• Estimated delivery: 7–21 business days (varies by destination and carrier).
• Duties & Taxes: Import duties, taxes, and fees (if applicable) are the customer’s responsibility.

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Order Tracking

When your order ships, you’ll receive an email with a tracking number. Please allow up to 24 hours for tracking information to become active.

Shipping Delays

Delivery times are estimates. Weather, customs processing, and carrier delays may impact transit times.

Incorrect or Damaged Orders

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery and we’ll make it right.

Support: info@riversol.com

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Additional Information

Orders ship from our fulfillment center in Canada. Orders placed on weekends or public holidays are processed the next business day.