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Customer Support

Talk to us in person

Our friendly and knowledgeable Skin Care Advisers are here to help you with any questions about your Riversol purchases including billing, order status and shipping preferences. On-call and online from 9 AM to 5 PM PST for your convenience.

Call us Toll Free

1.866.774.8377

Chat with us Online

Launch Live Chat


Support Hours
9:00am to 5:00pm PST

Our friendly and knowledgeable Skin Care Advisors are here to help you with any questions about your skin or purchasing Riversol, including billing, order status and shipping preferences. On-call and online from 9 AM to 5 PM PST for your convenience.

Leave us a message


Send us an email at any time at info@riversol.com or leave us a message below. We will do our best to respond within one business day.

Email Us Anytime
Contact us any time at info@riversol.com

Riversol Mailing Address


320 - 425 Carrall St Vancouver, BC Canada V6B 6E3

FAQs

Most Popular Questions from Our Customers

What is Riversol?

Riversol is a Canadian skin care company founded in Vancouver, Canada. We offer a range of skin care solutions formulated and developed by board-certified dermatologist and founder Dr. Jason Rivers. Our products are produced locally and shipped directly from our offices in Vancouver, providing safe skin care solutions for sensitive skin that are enjoyed by our customers world wide.

What does the Sample Kit include?

We have two separate sample kits to chose from based on customer needs:

  1. An Anti-Aging kit for sensitive skin

  2. An Redness Control kit for skin prone to flushing and redness.

Each kit includes 3 cleanser sachets, 2 serum sachets, and 3 moisturizer sachets. These are customized to match your skin type and concerns. Each sample kit comes with a bonus of either our Eye Repair Treatment or Exfoliating Glycolic Peel depending on availability to availability.

Do I have to subscribe to anything?

No. Each purchase you make on our website is a one-time transaction. It is impossible to order through any kind of auto-delivery or subscription service with our company. You will not be charged any additional fees after your transaction is complete. Our products are sold online in the same fashion as any retailer - all transactions are made directly through our secure online store here in Vancouver, Canada and mailed to your address.

Is my purchase secure?

Yes! At Riversol we use the highest level of SSL encryption available to ensure your information is secure when purchasing through our site. We are verified to accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

About Our Products

What is Beta-Thujaplicin (Beta-T)?

Beta-thujaplicin is an organic compound from the Pacific Red Cedar tree. Studied for decades, it has been proven to have natural antibiotic, antioxidant, anti-inflammatory and other natural skin-healing properties. This powerful yet gentle ingredient has many natural anti-aging applications for the skin, including reducing hyperpigmentation and dark spots through anti-melanogenic effects (inhibition of tyrosinase activity). Read more about Beta-T.

I don’t know what product is best for me, what should I do?

As skin care concerns can vary considerably from person to person, you may have specific questions pertaining to your situation. We encourage you to reach out to us via phone (1.866.774.8377), email (info@riversol.com), or chat with us online. Riversol Skin Care Advisors are knowledgeable and eager to discuss your unique skin concerns or answer any product questions you may have.

Can I try Riversol products before purchasing?

Yes! We offer a free 15-day Anti-Aging and Redness Control Sample Kit that you can try to be sure Riversol is right for you.

What does the Sample Kit include?

We have two separate sample kits to chose from based on customer needs:

  1. An Anti-Aging kit for sensitive skin

  2. An Anti-Redness kit for skin prone to flushing and redness.

Each kit includes 3 cleanser sachets, 2 serum sachets, and 3 moisturizer sachets. These are customized to match your skin type and concerns. Each sample kit comes with a bonus of either our Eye Repair Treatment or Exfoliating Glycolic Peel depending on availability.

How do I use my sample kit?

Your sample kit is designed to gently introduce Riversol into your daily routine, allowing your skin to adapt to the concentration of ingredients in our products without irritating sensitive skin - a small amount will go a long way!

  • Days 1-5: Once per day, use the cleanser followed by the moisturizer.

  • Days 6-10: Introduce the serum into your routine by using it after the cleanser, and before the moisturizer, once per day.

  • Days 11-15: Use cleanser, serum, and moisturizer once or twice per day.

Does Riversol do any animal testing?

Absolutely not. Riversol products and ingredients are 100% cruelty free.

Payments & Billing

What forms of payment do you accept?

We accept all major credit cards as well as PayPal. Unfortunately, we are currently not able to offer debit transactions.

Is my purchase secure?

Yes! At Riversol we use the highest level of SSL encryption available to ensure your information is secure when purchasing through our site. We are verified to accept all major credit cards, including Visa, Mastercard, and American Express, as well as PayPal.

Do I have to subscribe to anything?

No. Each purchase you make on our website is a one-time transaction. It is impossible to order through any kind of auto-delivery or subscription service with our company. You will not be charged any additional fees after your transaction is complete. Our products are sold online in the same fashion as any retailer - all transactions are made directly through our secure online store here in Vancouver, Canada and mailed to your address.

Shipping

When will my products ship?

Your products should ship within 24 hours after placing your order, if your order falls on a weekend, will be shipped on the following Monday.

What shipping methods are available?

For samples within Canada there is Canada Post standard letter mail ($3) or various express methods. For full sized products within Canada there is Canada Post Expedited Parcel, Xpresspost or UPS.

Does Riversol offer free shipping?

We offer free shipping on all Canadian orders over $89.00 (CAD) and all US orders over $69.00 (USD).

What are the shipping rates?

Shipping rates vary depending on method of shipment and will be calculated for you at the checkout.

Does Riversol ship to my country?

Yes we ship our products world-wide. Simply enter your address in the checkout field and your shipping rate will be calculated automatically.

Does Riversol ship internationally?

Yes, we can ship anywhere internationally.

Can I track my package?

In an effort to keep the postage price of our sample kits to a minimum, we do not offer tracking at this time. If your sample does not arrive within 10 business days please reach out to us at info@riversol.com. We will verify your address and send a replacement immediately.

All full products will have a tracking number available upon request. We are working hard on integrating the tracking number into our order confirmation emails. This should be completed soon.

I haven’t received my order yet, what should I do?

Send an email with your order number to info@riversol.com and someone will be provide you with a time estimation immediately. If your order did not arrive for any reason at all (incorrect address, lost in the mail etc.) we will send you a replacement within one business day.

Returns & Refunds

What is your refund policy?

We offer a full, money back guarantee on all of our products. If you are not satisfied with any part of your Riversol experience within 60 days of purchasing, please give us a call or send us an email. We will arrange a full refund of your purchase value. If 60 days have passed since your purchase, please reach out to us by phone at 1.866.774.8377 and we will be happy to discuss your case. All refunds must be made on the same payment method used to make the original purchase.

How long will it take to receive a refund on my returned product?

After the refund is approved a credit will automatically be applied to your original method of payment. This can take a few days to process, depending on your method of payment.

I haven’t received my refund yet, what should I do?

If you haven’t received a refund yet, first check your bank account again. Then, please do the following:

  • Contact your credit card company, it may take some time before your refund is officially posted.

  • Next contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@riversol.com.

About Riversol

What is Riversol?

Riversol is a Canadian skin care company founded in Vancouver, Canada. We offer a range of skin care solutions formulated and developed by board-certified dermatologist and founder Dr. Jason Rivers. Our products are produced locally and shipped directly from our offices in Vancouver, providing safe skin care solutions for sensitive skin that are enjoyed by our customers world wide.

Who is Dr. Rivers?

Dr. Jason Rivers is a North American board-certified dermatologist from Vancouver, Canada. He is the three time recipient of the "Best Doctors in Canada Award" and has published over 130 articles on skin health and dermatology. Using his experience as a clinical professor and a program director of dermatology at the University of British Columbia Faculty of Medicine, as well as over 30 years of experience in clinical dermatology, Dr. Rivers introduced Riversol, a line of products made specifically for sensitive skin, formulated without the use of harsh irritants.

What makes Riversol different?

Each Riversol product contains an ingredient rarely used in skincare called Beta-Thujaplicin (also known as Beta-T): a natural antioxidant derived from the Red Cedar tree that safely improves skin clarity and texture. A majority of sensitive skin care products on the market contain ingredients and fillers that can cause unwanted reactions in those with sensitive skin, as many products are filled with dyes, fragrances, sulphates, or formaldehyde; Riversol products are made without the use of harsh irritants in order to give your skin a healthier, more natural glow. We offer a free 15-day Anti-Aging or Redness Control Sample Kit so you can try the product for yourself and make sure that Riversol is right for you.

I’ve never heard of Riversol, how do I know you’re a legitimate company?

We definitely know the temptation not to trust a company you recently discovered on the internet. Let us help reassure you in one of the following ways:

  • We know that talking to a real person is always helpful, so reach out to us at 1.866.774.8377. You can ask to speak with our friendly customer service representative, Kyla - she’s a real person in our Vancouver-based customer service department.

  • Have a look at our reviews on our homepage and see what real people (like you!) are saying about Riversol. At the time of this update there were 1,015 reviews from real customers who tried and loved (or didn’t love, but wanted to tell us anyway) our products. 1,015 is a few too many for us to write on our own.

  • You can also have a look at our facebook page. Our customers love to interact with us there - and we encourage you to reach out to us there as well!