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Refund Policy / Terms & Conditions

Returns

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@riversol.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@riversol.com and send your item to: 381 Railway Street, Vancouver, British Columbia CA V6A 1A4.

Shipping

To return your product, you should mail your product to: 381 Railway Street, Vancouver, British Columbia CA V6A 1A4.

You will be responsible for paying for your own shipping costs for returning your item including any international duties or taxes. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sample Kits

Sample kits are limited to one per person. Any orders which exceed this limit will be cancelled and shipping refunded in full.  If you have questions regarding our products or would like to place an order for a friend / family, please call us at 1.866.774.8377.